nesiona. — Returns & Refunds Policy

30-Day Return Guarantee

If you're not completely satisfied with your order, you have 30 days from the date of delivery to request a return.

Eligibility

To qualify for a return, your item must be:

• Unused and in its original condition
• In the original packaging

Items that cannot be returned: items that have been used, damaged by misuse, or returned without original packaging.

Faulty or Damaged Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo of the issue. We will send a replacement or issue a full refund immediately — no return required.

How to Return

Email us at support@nesiona.com with your order number and reason for return. We will respond within 24 hours with return instructions.

Refunds

Once your return is received and inspected, your refund will be processed within 5 business days to your original payment method.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

Your Legal Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015.